About me

Expertise on Tap is based in Cheltenham, UK and is owned and operated by Julian Wellings.

I specialise in email marketing and video production. I don’t offer a myriad of other related services. This is to ensure I can offer expertise in our two core areas.Customer service charter

My 8 point commitment to client service excellence

  1. Continuously striving to add value to my clients’ businesses.
  2. Agreeing deadlines and sticking to them.
  3. Carefully interpreting clients’ needs and requests, and responding promptly and concisely.
  4. Uncomplicating the complicated, and making things easy for my clients.
  5. Providing clear pricing with no surprises.
  6. Working outside normal office hours if a client has an urgent requirement.
  7. Keeping clients up to date with best practice in email and video marketing.
  8. Being honest and realistic. If you ask me for a service I can’t provide I’ll be honest about my capabilities, and suggest alternative providers where possible.

Kind words. Read what my customers say >