Expertise on Tap is based in Cheltenham, UK and is owned and operated by Julian Wellings.
I specialise in email marketing and video production. I don’t offer a myriad of other related services. This is to ensure I can offer expertise in our two core areas.
My 8 point commitment to client service excellence
- Continuously striving to add value to my clients’ businesses.
- Agreeing deadlines and sticking to them.
- Carefully interpreting clients’ needs and requests, and responding promptly and concisely.
- Uncomplicating the complicated, and making things easy for my clients.
- Providing clear pricing with no surprises.
- Working outside normal office hours if a client has an urgent requirement.
- Keeping clients up to date with best practice in email and video marketing.
- Being honest and realistic. If you ask me for a service I can’t provide I’ll be honest about my capabilities, and suggest alternative providers where possible.